Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

If you need to cancel an appointment, kindly provide 24 hour notice whenever possible so that we may use that time to assist another client's pet.

Although we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. Therefore we ask that you restrain your pet before entering and during your time in the waiting room. Cats and other small animals should arrive in a pet carrier. Dogs need to be placed on leash. If you have a retractable leash, we ask that the leash be 'locked' in a shorter position.

Medication and Food Return

Sometimes it is necessary during the course of treatment to change a pet’s medication. It is our policy that we can not take back prescription medication once it has been dispensed. If during the course of treatment it becomes necessary to change a pet’s diet, or if your pet will not eat the new prescription diet, we are able to take back food. Should you have any questions about these policies, please call us and we will direct your inquiry to our office manager.

Payment

Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.

For your convenience, we accept MasterCard, Visa, Discover, personal checks and cash.

When unexpected illness strikes a pet, unexpected expense strikes as well. Danada Veterinary Hospital understands this and offers the CareCredit program for our clients that need a payment plan. It takes just 5 minutes to complete an application and allows you to break down your payment into monthly installments. You can either apply at our hospital, where we’ll call in your application over the phone for immediate approval, or apply yourself online at http://www.carecredit.com/vetmed/

Danada Veterinary Hospital recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who visit our site. We do not give out any information to any third party vendors or internet businesses. No information will be disclosed to outside parties from us or our web site hosting company. Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.