DANADA VETERINARY HOSPITAL PROTOCOLS DURING THE COVID-19 PANDEMIC
This is an update on our hospital protocol as we move on from the pandemic.
Although mask requirements have been lifted, some staff may choose to wear masks. Please be kind. While the vast majority of our clients have given us so much love and support, verbal abuse against our staff has recently increased and will not be tolerated. We are very proud of how our hospital has responded to the past few years and our diligence allowed us to remain open throughout all outbreaks.
During the pandemic we discovered that keeping pets from lingering in the reception area made a significant impact on lowering our patients’ stress levels overall. Nervous pets in the waiting room not only increases their own stress, but the stress levels of all the other pets in the waiting room. A less stressful reception area has also been extremely helpful with noise control throughout the hospital. Each day we encounter exceptionally stressed pets, and some require sedation for their appointments. Maintaining a calm atmosphere and lower noise levels throughout the hospital is very beneficial for pets, owners, and staff, alike.
As a result, we will continue with curbside check in. You and your pet will be escorted into the exam room when it is time for their appointment with the veterinarian. We encourage clients to remain in the exam room with their pets, but should you prefer to not be in the room with your pet, you may wait in the waiting room or in your car. Should your pet have an appointment with a vet assistant or technician and you wish to be present, we will have you wait in your car until an exam room is free. During high traffic times at the hospital, this may increase your wait time. Once a room is available, a staff member will escort you into the exam room where you can be with your pet. Surgery and boarding check ins will remain curbside, so that your pet is escorted directly into the kennel.
If you are picking up medication or food, you may continue to enjoy our concierge service by having a staff member bring the items to your car, or you may enter and pick them up at the reception desk.
Thank you for trusting us with your pet’s care. We all share the common goal of ensuring your pet’s health and well-being and we appreciate that you work with us to make this happen. Your cooperation will help us in practicing quality, low stress medicine and reduce your pet’s fear of their veterinary visit.The Doctors and Staff of Danada Veterinary Hospital