DANADA VETERINARY HOSPITAL PROTOCOLS DURING THE COVID-19 BREAKOUT
On behalf of the staff at Danada Veterinary Hospital our hearts go out to all those impacted by COVID-19 – this includes not only those diagnosed with the virus, but also their friends and family and those that are impacted by changes to our daily lives. Our focus is, as always, on the health and safety of our staff, clients and our community. The situation continues to change rapidly, and we remain committed to do our part to slow the spread of this virus. We maintain stringent cleaning protocols within and around the hospital and staff members regularly disinfect their hands and equipment with a medical grade disinfectant approved for the COVID-19 virus. In response to the governor’s Shelter in Place order, we have reduced our hours and made some adjustments to our staffing. We realize the impact this can have on our clients, as well as our employees, so this is not a decision we made lightly. The staff has been split into two distinct teams that alternate on a weekly basis working in the hospital. Neither team will be in contact with each other, not only within the confines of the hospital, but outside of operating hours. A thorough disinfection will take place before the second team enters for their week. Should a staff member become ill or come into contact with a known COVID-19 person, then we will still have resources to provide medical care to your pets. Additionally, at-home doctors are utilizing telemedicine capabilities to support the in-hospital staff and maintain continuity of medical cases.
Our temporary hours are Monday - Friday, 9 am to 6 pm and Saturday, 8 am to Noon. As noted in prior communication, we are postponing all non-essential medical care. This includes, but is not limited to, vaccines, pedicures, elective surgery, and dentistry. While providing essential medical care to our patients, we have made the decision to continue to severely restrict public access to the hospital.
Should you need to leave your home to bring your pet in for medical care, we ask that you wait in your car upon arrival at the hospital; a staff member will greet you at your car to gather the pertinent information to check your pet in. We will escort your pet into the hospital when the doctor is ready. If you have not been approached in a timely manner, please phone the front desk from your car. Our staff may call you during the appointment to discuss findings and recommendations.
If your pet needs medication or food, call the office to request a refill or send a request through our website. Please allow a few hours for us to process your request. Pick up for medications and food will be handled in the same fashion as appointments, we ask that you remain in your car. We now offer an online pharmacy for our clients that will ship many of our products and medications straight to your home.
We miss seeing you all! We love hearing about your pets via email or text message and you can follow us on Facebook to stay connected!
There is no question that this is a time of great uncertainty. We will continue to monitor the situation and we feel confident that by sticking together and supporting each other, we’ll emerge from this stronger than before. Take this opportunity to spend quality time with your pets; teach them a new trick, take them for walks, read a book to them or just have some cuddle time. We know how much emotional support pets provide and intend to help you maintain that important bond.
Danada Veterinary Hospital is proud to be Wheaton's only independently owned veterinary hospital servicing dogs, cats, rabbits, ferrets, pocket pets, small birds, and reptiles. Thank you for your patience during this pandemic and your support of local businesses.
We continue to do what we can to help impede the spread of the coronavirus. We will be open from 9am-6pm Monday-Friday and Saturday 8am-12pm until further notice. Due to the shelter in place order from the government, Danada Veterinary Hospital will be operating at reduced hours and with reduced staff. All non-essential procedures will be delayed. This includes, but is not limited to, vaccines, pedicures, elective surgery, and dentistry. Should you have any questions about health care for your pet, please call us during our listed hours. Prescriptions and food will be available for pick up.
Client access to the hospital will be severely restricted. We will greet you in the parking lot upon arrival or you may phone us when you arrive. We ask that only one person accompany your pet to your appointment.
We know that you have a choice for veterinary care in Wheaton and we appreciate being your partner in providing the best care for your family pets, especially during these extraordinary times. Thank you for your understanding and your patience. Updates will be posted here as necessary. Stay safe, spend quality time with your pets and we will all get through this together!
We remain open during our regular business hours and will be here to provide medical care for your beloved pets. At this time, we are restricting client access to our facility. When you arrive at the hospital, please call or text us and wait for a staff member to help you.
As the novel coronavirus continues to spread, we are committed to doing our part for public health. We have implemented a more stringent cleaning schedule of exam rooms, entrances, and lobby areas, on top of our routine cleaning protocols for the entire hospital. We will refrain from handshakes and other direct contact with clients as much as possible, and we are continuing to enforce strict hygiene practices for all staff members.
However, we also need your assistance to minimize the risks of the coronavirus entering our facility. We serve a critical purpose in providing care for your pets, and if faced with short-staffing or closures as a result of COVID-19, our ability to provide this care is impacted.
As such, we are temporarily asking clients to avoid the lobby as much as possible. If you have an appointment, please call or text us when you arrive. We will prepare a room for you and your pet, then escort you in. Payments will be processed in the exam rooms as well. We may also be able to arrange curbside and, in some cases home delivery, of food and medication refills upon request.
At the advice of the American Veterinary Medical Association, we are asking clients who do not need to come in, to please stay at home. We will work with you to ensure that well visits such as vaccines, heartworm testing, and annual exams are rescheduled with as little inconvenience to you as possible.
If your pet has an illness or injury that needs medical attention, do not hesitate to contact us. However, if you or a family member are ill, and your pet needs medical attention, please speak to one of our doctors in advance of your appointment so we can help determine the best plan for your visit.
Thank you for working with us to impede the spread of COVID-19.
We recommend following the guidelines of the CDC regarding personal care and hygiene.
The team at the AVMA has answered pet parents most commonly asked questions regarding the coronavirus and how it affects your pets.
There continues to be no current evidence that pets can transmit COVID-19 to humans. If your dog or cat is showing signs of respiratory illness, please call to speak to one of our doctors.