During the pandemic we discovered that keeping pets from lingering in the reception area made a significant impact on lowering our patients’ stress levels overall. Nervous pets in the waiting room not only increases their own stress, but the stress levels of all the other pets in the waiting room. A less stressful reception area has also been extremely helpful with noise control throughout the hospital. Each day we encounter exceptionally stressed pets, and some require sedation for their appointments. Maintaining a calm atmosphere and lower noise levels throughout the hospital is very beneficial for pets, owners, and staff, alike.
As a result, we will continue with curbside check in. Our staff will greet you at your car when you arrive at the hospital and check your pet in. Most pets are happier waiting in their own cars or outside. You and your pet will be escorted into the exam room when it is time for their appointment with the veterinarian. We encourage clients to remain in the exam room with their pets, but should you prefer to not be in the room with your pet, you may wait in the waiting room or in your car. Should your pet have an appointment with a vet assistant or technician and you wish to be present, we will have you wait in your car until an exam room is free. During high traffic times at the hospital, this may increase your wait time. Once a room is available, a staff member will escort you into the exam room where you can be with your pet. Surgery and boarding check ins will remain curbside, so that your pet is escorted directly into the kennel.
If you are picking up medication or food, you may continue to enjoy our concierge service by having a staff member bring the items to your car, or you may enter and pick them up at the reception desk.